Legal
Privacy Policy
This policy explains what personal information Juguettos collects when you visit the store, create an account or place an order, and how it is used.
Last updated: October 14, 2026
Company Information
Information We Collect
Information You Provide
Your name, email address, phone number, delivery addresses, account password (stored only in hashed form), messages you send us and reviews you write.
Information Collected Automatically
Basic technical data needed to run the site, such as browser type, device and pages requested, plus your bag, wishlist and recently viewed items stored on your device.
How We Use Information
Account Information
To create and manage your account, saved addresses, bag and wishlist.
Orders and Payments
To process and support your orders. Card payments are not yet enabled, and we do not collect or store card numbers, expiry dates or security codes.
Customer Support
To answer your messages and handle returns and refunds.
Cookies and Similar Technologies
We use essential cookies and local storage to keep the store working. See our Cookie Policy.
Analytics
No analytics service is currently connected. If one is added, it will only be used in line with your cookie choices.
Marketing Communications
We do not currently send marketing emails. Order-related emails are sent only when needed for your order or account.
Sharing Information
We do not sell your personal information. We share it only where needed to run the store or where the law requires it.
Service Providers
Providers that help us operate the store, such as hosting, database and sign-in services, and — once connected — payment and delivery partners.
Data Retention
We keep information only as long as needed for the purposes above.
Data Security
Access to customer data is restricted so that customers can see only their own information, and passwords are never stored in readable form. No online service can be guaranteed completely secure.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct or delete your information. You can update your details in your account or contact us with a request.
International Data Transfers
Our service providers may process information in other countries, under safeguards required by applicable law.
Children's Privacy
Juguettos sells toys for children but is intended for use by adults. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact Information
Questions can be sent through our Contact page.